FAQ
1. Is there any warranty for the machine?
All machines have a two year warranty for the machine host and six months for accessories, plus lifetime technical support and online after-sale services.
2. If the machines are broken during the shipment, will you support us?
If it is confirmed that there is a broken during the shipment, we will contact the shipping company for a claim for you.
3. Can we customize my Logo on the products?
Sure. We support OEMs with a certain quantity.
4. Are you a manufacturing or trading company?
We are the factory and will deliver the goods to you directly from the factory.
5. What certification do you have?
All of our machines have the RoHS, ISO13485, CE certification which ensures quality and safety. Our products are under strict quality management to ensure good quality. Because we fully understand that it will be a great trouble if the machine has any problem during working at oversea.
6. What should I do if I don't know how to use the machine?
We provide instruction video and user manual for your reference, plus 24 hours online service.
7. What are your transportation modes?
We support DHL, TNT, Fedex, UPS delivery; special line, by sea and by air. It will be based on the customer`s requirements.
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